Frequently asked questions

How do I place an order?

Pick your location, browse shops near you, add items to your cart and check out. You pay using your in-app wallet balance or cash on delivery where available.

What is the SPRITHI wallet?

Your wallet holds your balance and rewards. You can pay for orders with it and earn referral bonuses that are credited to it.

How does the referral program work?

Share your referral link or QR code. When someone signs up with your code, you earn a welcome bonus, and you keep earning across referral levels. See the Refer page for your full history.

How do delivery charges work?

Delivery charges depend on your order and chosen delivery time. The exact charge is shown at checkout before you pay.

How can I track my order?

Open the Orders page to see each order's current status — from placed through to delivered.

Still need help? Visit Customer support.