Privacy Policy

We collect the following information that you provide or that is generated when you use the App:

• Account details: name, mobile number, email address, password and your role (vendor, partner, driver or admin).
• Business / shop details (vendors): shop name, shop category, GST number, service area and the products, prices, stock and images you upload.
• KYC & bank details (for commissions, payouts and wallet withdrawals): PAN number and PAN image, bank account holder name, account number, IFSC code, bank name and UPI ID.
• Location & service area: your state, district, taluk and pincode used to scope shops, orders and deliveries. We do not collect GPS/precise device location.
• Operational & financial data: orders you receive or fulfil, wallet and token balances and transactions, commission and referral earnings, driver salary / COD reconciliation, and cancellation / return records.
• Device & usage data: a push-notification token (Firebase Cloud Messaging) and basic in-app activity used to operate the App.
• Camera (QR scan): when you use the in-app QR scanner (e.g. to accept a customer wallet payment) the camera feed is processed on your device only to read the code; we do not store or upload camera images.

• Create and manage your staff account and verify your identity (KYC).
• Operate your shop: list products, receive and process orders, and assign deliveries.
• Process wallet / token transactions, QR payments, commissions, payouts and driver settlements.
• Send order, payment and account notifications (push notifications).
• Provide support and respond to your requests.
• Maintain security, prevent fraud/abuse, and comply with legal, accounting and tax obligations.

• Customers: to fulfil an order, the relevant shop and product details (and, for the assigned driver, the delivery address and contact) are shared with the customer and delivery person.
• Within the SPRITHI hierarchy: administrators and the regional partners above your account may see operational data needed to manage the marketplace (e.g. orders, commissions, payouts).
• Service providers: infrastructure and messaging providers (e.g. Google Firebase Cloud Messaging for push notifications) that help us run the App.
• Legal & compliance: when required by law, regulation or to protect our rights and users.

We do not sell your personal information to third parties or use it for third-party advertising.

• Notifications: to send order, payment and account updates.
• Camera: only to scan QR codes within the App (e.g. accepting customer payments). You can deny or revoke this permission in your device settings.
• Photos / files: only when you choose to upload product images, shop images, KYC documents or ad/return media.

Data is transmitted over encrypted connections (HTTPS). We retain your information for as long as your account is active or as needed to operate the App and to meet legal, accounting and tax requirements (for example, completed order, payout and tax records).

You can request deletion of your account and associated personal data at any time by emailing sprithi@gmail.com from your registered email or mobile, with the subject “Staff account and data deletion request”. We will verify your identity and delete your personal data, except records we are required to keep for legal, financial or fraud-prevention purposes (such as completed order, transaction and payout records), which are retained only for the period the law requires and then deleted.

The Staff app is intended for business users aged 18 and above who operate or support a SPRITHI shop, region or delivery role. We do not knowingly collect information from children.

We may update this policy from time to time. The “Last updated” date above reflects the most recent changes. Continued use of the App after an update means you accept the revised policy.

For any privacy questions or requests, contact us at:

• Email: sprithi@gmail.com
• Phone: +91 94420 25515
• Address: SPRITHI DIGITAL MART PRIVATE LIMITED, Kottaimetu, Villianur, Pondicherry 605110